Privacy policy
Last Updated: 30-Jan-2024
This privacy policy (“Lumed Privacy Policy”) describes our practices in connection with your personal information and aims at describing how Lumed ensures that the data is properly utilized and protected. You will find in this policy information about:
- The types of personal information we collect
- The purposes for which we collect that personal data
- The parties with whom we may share this personal data
- The measures we take to protect your data
- Your rights and choices
The Lumed Privacy Policy is applicable to all websites owned and operated by Lumed and residually to all situations where Lumed collects and retains data. By accessing any of the Lumed websites, you accept the Lumed Privacy Policy. If you do not agree to the Lumed Privacy Policy, please do not proceed further on any of the Lumed websites. This Lumed Privacy Policy has precedence over any and all former privacy policies.
We have tried to keep the Lumed Privacy Policy as simple as possible in order for it to remain intelligible and accessible. If you are unfamiliar with terms that we use, such as “cookies”, “IP address” and “browser”, or if you have any questions regarding Lumed’s privacy practices or regarding the content of the Lumed Privacy Policy, do not hesitate to contact us. Your privacy matters to Lumed and we invite you to take the time to get to know our practices.
Lumed and personal data :
Lumed is not in the business of personal data; therefore, Lumed will not analyze or process your data beyond what is necessary to offer you high quality services. This means that we do NOT use your data to monitor or profile you beyond what is necessary for our activities
The data we collect
We may ask that you provide some data when purchasing our services and we will automatically collect some data when you use Lumed’s websites. In essence, we will collect and store data as necessary to provide our services to you or as legally required to do so. In all cases, the collection of your data and the use of technological processes to do so, when applicable, is always to allow us to better serve you and to help us manage and improve the usability of our websites and your experience as a client of Lumed and/or as a user of our websites.
At any time, you may elect not to provide some or all of the data requested and we respect that fully. However, doing so might mean that we will not be able to provide you with the requested websites access, services and/or products at their full capacity, or even not at all.
Finally, please note that we never require any sensitive personal data on our websites such as information related to racial or ethnic origin, political opinions, religion or other beliefs, health, etc. since this is not relevant to our business relationship. Similarly, we do not require any data regarding children.
The data we collect from you
Most of the services, including websites access, that we offer require that we collect only a limited amount of data. In such cases, we will require that you provide us with your name, a way to contact you (such as a phone number or an email address) and, when applicable, the necessary payment details and a postal address or another form of geolocation data for the performance of the services.
If you subscribe to any of our newsletters or request to receive marketing documents and data on our products and services, we will require your name, an email address and details on your interests in order for us to provide you with the relevant information. The same data will be required if you ask for more information on our services during “offline” events such as trade shows or if you contact us on the phone.
If you are an actual or a potential business partner, we will collect basic contact data on the persons in contact with us such as their names, job titles and contact details.
If you apply for a position at Lumed, we will collect the data that you provide us through our websites or otherwise, such as your resume and application forms that you may fill.
Through our websites, we collect basic data typically collected through websites, such as data regarding your browser and device, your IP address, information collected through cookies and, if your device has location functions enabled, you may be sending us location data. Like most companies, we use cookies on our websites. In some instances, we may use third-party web analytics services such as Google Analytics which may also use cookies and similar technologies to collect data (such as IP addresses) to evaluate the use of and the interaction with the websites and their functionalities.
Cookies
Cookies are small text files stored locally in the cache of the website visitor’s Internet browser. They serve to make our websites more user-friendly, effective and secure and to measure the use of our websites. You can specify the acceptable settings for cookies yourself in your browser. For more details, please consult our CookiesPolicy.
The data we receive from other sources
We may receive data about you from databases available publicly and if you apply for a position at Lumed and if the position justifies it, we may also collect publicly available data, such as data you make available on social media platforms.
Additionally, if you elect to interact or connect with us through social media, certain public data from your social media account might be shared with us.
Our use of the data
We use your data in order to provide you with our products and services in the most efficient manner.
More specifically, we may use your data:
- to communicate with you, notably to respond to your requests and inquiries and to tailor such communication to your situation;
- to provide customer support and to contact you in relation with the services that you purchase, notably for safety and maintenance reasons;
- to create, administer and communicate with you about your account;
- to keep you informed about our services, events, promotions and marketing communications;
- to provide you access to online services and functionalities;
- to evaluate your job applications and to progress in and possibly to complete the hiring process;
- to generally operate, evaluate and improve our business, such as developing new services and processes or improving the current ones, performing market research and optimizing our marketing and reach out practices and managing our websites;
- to protect our clients and our activities against risks and illicit acts, notably by verifying your identity when required for security purposes;
- to comply with applicable laws, requirements, standards and policies.
We may also use your data for additional purposes, which we will disclose at the time of collection.
The legal basis for processing your data by Lumed will typically be that we have a legitimate business interest to do so. In other instances, the legal basis for processing your data will be one of the following:
- performance of a contract with you or a relevant party;
- having obtained your consent (in which case you can withdraw it at any time); or
- compliance with our legal obligations.
When applicable, consent will be obtained from you as one of the steps of the process for the submission of your data or your request to benefit from one of our services.
How we share your data
Sharing your data
In some circumstances, we cannot avoid sharing your data with other entities, for example if you require services that Lumed does not provide directly, but rather through business partners. In such cases, the entities with whom we share some of your data are required to use or disclose your data only for the performance of the services that we request from them.
When necessary, your data may be shared with:
- service providers that we use to perform services on our behalf;
- service providers that provide services to Lumed used in the processes related to the products and services that you purchase from us;
- authorities and other public entities in accordance with legal requirements.
- In the selection of our service providers, especially those that provide digital solutions that might process your personal data, we pay close attention to their level of compliance with privacy laws and their respect of privacy principles.
Your control over your data and your choices regarding the processing of your data.
An important part of our philosophy regarding privacy is to ensure that you are comfortable with what happens with your data. Thereby, we invite you to contact us if you have any question or if you want to access your data, make corrections to it or, in some cases, delete it and if you want to choose how we can use your data, for example by managing the parameters regarding how we communicate with you. We will do our best to comply with your request promptly.
Additionally, you have the right to lodge a complaint with your supervisory authority.
The retention of your data
We retain your data for the duration required in order to fulfil the purpose for which the data was collected. This usually means that the data will be kept as long as we have an ongoing relationship with you and for a certain period thereafter as may be required under applicable laws. If you are not yet a customer of ours but are considering becoming one, the data we have collected will be destroyed within reasonable delays in the event that this commercial relationship does not materialize.
The protection of your data
As in all of its activities, Lumed uses advanced technologies and solutions in the processing of your data to ensure its protection and its integrity. We are partnering with some of the best service providers in the world and we rely on experts to operate safeguards, both digital and physical.
Nonetheless, the best security efforts cannot protect against all risks during the transmission of data on the Internet and security gaps may remain. A complete protection of the data from access by third parties is not possible and we invite you to always use caution when transmitting data on the Internet.
Updates to the Lumed Privacy Policy
We may update the Lumed Privacy Policy from time to time to adapt it to changes in our activities and/or in the applicable regulations. The updates will be reflected on this page and, if the changes from an update are significant, we will provide you with a more prominent notice in this regard.
The bit outside of our control…
While we are meticulous in the preparation of our website content, we cannot accept any responsibility for the privacy policies and practices of websites linked from a Lumed website, that are not a Lumed website. Thereby, we invite you to check their privacy policies before you submit any data to these entities.
Lumed may also include YouTube videos that can be viewed from Lumed’s websites or make videos available on Lumed’s YouTube channel. In such cases, YouTube may collect your data and we invite you to check its privacy policies before you use its services or submit any data to YouTube. YouTube is a service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Your information collected by YouTube may be transmitted to and stored on a Google server in the United States
Website made by Orphic Web Agency in Sherbrooke
How to contact us
If you have a concern or a question on the Lumed Privacy Policy, if you want to access your data or if you want to manage your parameters, please contact our Privacy team by writing at:
Compliance and Data Protection Director
Lumed inc.
6 Rue Wellington S #400
Sherbrooke (Québec) J1H 5C7 Canada
Email : info@lumed.ca
